Question 1

Can I ask for a refund?

Accepted Answer

You may request a refund within the first 7 days of your subscription. After this initial period, refunds are no longer available, as continued use beyond the first week is considered acceptance of the service and satisfaction with the work provided.

Question 2

How many design request can I have?

Accepted Answer

You can have unlimited design requests. However, based on your plan you can have 2 or 3 concurrent design request. This ensures quality and on time delivery!

Question 3

How many designers will work for me?

Accepted Answer

It depends on your needs. For each specific design request, you’ll be matched with a dedicated designer who specializes in that particular category, ensuring the best possible results for your project.

Question 4

Can I pause my subscription?

Accepted Answer

Yes, you can pause or cancel it. However, you may not always be eligible for a refund.

Question 5

What types of design can I request?

Accepted Answer

You can request any type of visual design—from posters and logos to complex UI/UX, mobile apps, websites, illustrations, and more. Whatever your vision, our dedicated team of specialized designers is here to bring it to life and deliver high-quality visuals tailored to your business needs.

Question 6

How fast will I receive my design?

Accepted Answer

Turnaround time depends on the complexity of your request. Simple designs—such as posters, logos, and basic visuals—are typically delivered within a few hours. More complex projects, like mobile app design or full UI/UX systems, may take several days or even weeks to complete, ensuring quality and attention to detail.

Question 7

How do I request for a design?

Accepted Answer

You can request a design directly through our platform. Our Brief system allows you to clearly describe your requirements or upload reference samples. Once submitted, our dedicated team will review your request and deliver high-quality results as quickly as possible.

Question 8

Who is behind DesignFlow?

Accepted Answer

DesignFlow is a subscription-based design agency founded by Zahed and powered by a dedicated team of five expert members. We focus on delivering high-quality designs tailored to your needs, helping you bring your ideas to life with consistency, speed, and creativity.

Question 9

What if I don't like the design?

Accepted Answer

No worries, we’ll work closely with you through multiple rounds of revisions until you achieve the exact design you’re looking for. Your feedback is an important part of the process, and we’ll refine the work step by step to match your vision.

Frequently Asked Questions